FAQs
What is the fundamental difference between the project resource planning ERP systems and accounting software?

Enterprise Resource Planning (ERP) covers all the company's departments and activities of the department by the processes, which makes it easy to plan and manage all inclusive project resources of all departments in the context of the plan, such as : Procurement, Sales, stores, financial accounts, Manufacturing cost accounts, Human Resources, Production Planning capacity,  production lounge, quality assurance and maintenance of production lines and assets. Unlike the accounting software they include only some departments, such as : procurement, Sales, Stores,  financial accounts and human resources.

For reports Is there a confidential reporting levels so they do not get out of each employee only allowed to see them, according to reports of his powers?

According to the reporting system, the specific powers of each employee have been identified depending on the progress of work in favor of allowing him to see it and deal with it.

Multi-disciplinary and multi-software companies, what about the secret powers of the levels of each user for each company and each branch?

The program depends on a number of powers guarantees the confidentiality of each level, Where each user his powers, there are powers at the corporate level, and then at the branch level, and then at the level of the validity of each screen and reports, Then there are the powers (Input - Enquiry - modification - deletion) and this applies to each screen for each user, and there are other privileges in more detail.

What are the programming language used in the program and version number, the language?

The program was developed with the latest development tools more powerful programming languages provided by Oracle Corporation, the program works on the latest versions.

The currently available version works with the latest version , and the software update is the last versions of Oracle Corporation constantly.

 

What are the operating systems on which it runs the software on the server?

The program works on all types of operating systems used on the server, such as (Windows, Linux and Others).

Can we extract reports on excel or any other application?

You can extract and export all reports to excel or other applications.

Can we get a trial version of the program?

Can not get a trial copy of the software ERP in general, and that as required by these kinds of programs to prepare operations and create inexpensive, and the centrist solutions devised by ORATECH ERP And Software Company in this regard, is a special server processing bearing him a copy of the program for the purpose of the experiment , the company welcomes customers to receive his experience under the guidance of our experts and technicians technical support professionals.

What is the expected duration of the implementation of the project?

Is determined by the expected duration of the implementation of the contractor based on the number of systems it, Upon completion of the hiring process is complete plan for the project, which describes the start of the project and all stages of the implementation date and the date of delivery of another anti-mode.

What are the details and steps of the application and methodology training ORATECH ERP And Software Technology Company?

The ORATECH ERP application programs on three Phases :


Phase I: The Implementer studies the current situation with the customer, a full analysis of the current session of documentary and duty cycle has, targeting this stage to understand and review the documentary cycle and follow the procedures at the client in order to determine the points needed improvement and gaps, if any, ending this phase documenting it and providing study of the current situation (As Is) client and the approval and adoption.


Phase II: The implementer and the team in cooperation with the operators of the project at the client presentation and discussion of the proposed work cycles applied so as to reach a better picture of the application of the program for the development of the client and achieve the highest the hoped return, as is the appropriate settings processing and system coding optimization, as well as appropriate future work sessions and how to apply and ends this phase has documented this study and provide future status (TO BE) client and the approval and adoption.


Phase III : the training of staff and users of the program phase, in accordance with the preparation and course work specified in the second phase and evaluate the accommodating staff and their response to it.

 

What are the languages supported by the user to program guide?

User manual for the program languages supported by the program which works in Arabic and English.

What are the main factors that distinguish technical support for the program?

Technical Support Management believes in the importance of specialization for the success of any business and excellence, and for that technical support was divided into three sections :
Section I : Is your customer service department, and is responsible for the follow-up customer requests and make sure the speed of response and completed on time.
Section II : Is the technical help desk Help Desk, and centered its mission to respond to technical inquiries to customers by telephone and to provide technical support services via the Internet using Team Viewer program.
Section III : Is a dedicated team of technical support doing field visits to the headquarters of the customer and provide the required services and support.
Among the most important are covered by our technical support delivery of the latest and last new Publications for the program to our customers upon adoption, and provide technical advice, whether private or program on the development of the client.

 

What are the applications and solutions for software prices?

Through the program are pricing solutions and applications submitted after the work of a field study of cycles to work at the client, and monitor the actual needs, and then select the desired systems, and the number of its users, and application services, training, and based on the above, according to the client's needs are identified software applications prices

Who are the customers who have already been dealt with in various fields?

You may browse through the website ORATECH ERP And Software Technology Company to identify existing customers.

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